Results guarantee
Your 30-day coaching guarantee
For new Private Coaching and Semi-Private Coaching clients: a conditional refund of eligible unused sessions if there is no measurable progress against the measures agreed at your starting assessment. The 30 days begin at your first coached session on the monthly plan. Completed sessions and the initial diagnostic are not refunded under this guarantee.
Who this applies to
Policy version: 6 September 2026. This guarantee applies to new purchases made under this version of the terms, for Private Coaching (Foundation or Fast Track) and Semi-Private Coaching only.
It does not cover Senior Strength, online coaching, The Barbell Standard, diagnostic sessions, or other one-off services.
Existing customer promises and statutory rights are unaffected.
Result expectations & measurements
At your starting assessment, we agree the measures that will show progress for your individual goal. There is no universal percentage or lift increase promised.
For a monthly plan, the 30-day period starts with your first coached session, not your diagnostic session or payment date.
Proof of participation
To validate your commitment to the programme, I track:
Training log evidence and nutrition logs show that the agreed guidance was followed. Progress photos are optional.
Assessments include the starting assessment, a two-week progress review, and a 30-day final assessment.
Eligibility requirements
To claim the guarantee, you must demonstrate:
Attendance at a minimum of eight coached sessions within 30 days.
Following the training programme, proven by completed training logs.
Adherence to nutrition guidance, shown through food diary submissions.
Completion of all assessments.
24-hour notice for any cancellations.
What's covered
A conditional refund of eligible unused paid sessions.
No cancellation fees for a successful guarantee claim.
You keep all training materials and programmes provided.
What's not covered
Completed sessions.
Provided nutrition plans and materials.
The initial diagnostic session.
Late cancellation or no-show fees.
Equipment or supplements purchased.
Claims process
If you are not seeing progress against the measures agreed at your starting assessment despite following the programme:
Book a review session with me.
Present your completed training logs and food diaries.
Complete final measurements and assessment.
Fill out the feedback form.
Submit written notice requesting the guarantee.
Refund details
For a successful guarantee claim, refunds are processed within 7 business days, returned to the original payment method, and prorated for eligible unused paid sessions.
Existing agreements and legal rights
If you purchased under earlier terms or received an earlier guarantee promise, those commitments are honoured. This includes purchases made before this version was published. This policy does not retrospectively change your minimum commitment or refund rights.
Nothing in this guarantee limits statutory rights.
Good faith agreement
This guarantee is for new clients, is not transferable, and can be claimed once. It depends on honest effort and accurate participation records.
If you meet the conditions and your agreed measures show no progress at the 30-day review, contact me to request a refund of eligible unused paid sessions.